USUALLY THE ORDERS HAVE PRODUCTS TEMPORARILY DEPLETED ARE HOWEVER SENT. FOR MISSING PRODUCTS IS POSSIBLE CHOOSE IF RECEIVE THEM (WITHOUT ANY FURTHER SPENDING OF DISPATCH) WHEN THEY RETURN AVAILABLE, CHANGE THEM WITH OTHER PRODUCTS AT THE SAME PRICE OR GET REIMBURSEMENT OF THEIR COSTS.

PHOTOS OF PRODUCTS:
PHOTOS ON THE SITE ARE A GUIDELINE. WE PREFERRED USE SMALL IMAGES, HIGH-SPEED DISPLAY EVEN FOR WHO HAVE ANALOG TELEPHONE CONNECTIONS. THE QUALITY ISN’T FOR THIS EXCELLENT BUT SUFFICIENT FOR THE PURPOSE. THE IMAGES OF INDIVIDUAL PRODUCTS WANT TO MAKE THE IDEA OF WHAT YOU ARE REALLY BUYING BUT DON’T GUARANTEE FIDELITY REAL OF COLOURS. ESPECIALLY WITH SOME GLAZES IS VERY DIFFICULT MAKE WITH A SMALL PHOTOS THE EFFECT LIGHT AND THE CANGIANZE CONSTITUTE AN IMPORTANT PART.

GUARANTEES:
OVER TO THE GUARANTEES OF PRODUCERS IF A PRODUCT ORDERED PRESENTS MANUFACTURING DEFECTS, YOU CAN SEND US A COMMUNICATION WITHIN TEN DAYS FROM DELIVERY. IF THE COMPLIANT IS FOUNDED AND THE PRODUCT HASN’T BEEN CHANGED OR TAMPERED AFTER DELIVERY, WE WILL REPLACEMENT OR REIMBURSEMENT OF PURCHASE PRICE, EXCEPT ANY DISPATCH COSTS. THE GOODS RETURNED DOESN’T COMPLY TO THE ORDER OR DEFECTIVE.

CANCELLATION:
ORDERS ARE BINDING, CAN BE ONLY ERASED IF THE MERCHANDISE HASN’T YET BEEN SENT THROUGH COMMUNICATION TO BE SENT BY E-MAIL OR FAX. FOR ORDERS ALREADY ESCAPED THE COSTUMERS CAN EXERCISE THE RIGHT OF WITHDRAWAL. IN THE EVENT OF REFUSAL OF GOODS OR DISINTEREST OF RECEPTION THEREOF, THE COSTUMER UNDERTAKES TO REIMBURSE RELATED COSTS OF DISPATCH AND ANY ANCILLARY COSTS INCURRED TO RECOVER THIS AMOUNT.

RIGHT OF WITHDRAWAL:
SALES FROM THIS SITE ARE GOVERNED TO D.L.185/99: IS ALLOWED THE RIGHT OF WITHDRAWAL WITHIN TEN DAYS FROM RECEPTION OF GOODS. THE COSTUMER WHO INTENDS TO EXERCISE THE RIGHT OF WITHDRAWAL MUST SEND WITHIN TEN DAYS FROM RECEPTION OF PRODUCT A LETTER WITH ACKNOWLEDGMENT OF RECEIPT, CONTAINING: THE MANIFESTATION OF WILL TO USE THE BENEFITS GRANTED BY LAW, THE INDICATION OF PRODUCTS CONCERNED AND DATA OF ITS OWN BANK ACCOUNT. TO OBTAIN REPAYMENT OF THE CONSIDERATION, WITHIN THE SAME TERM OF TEN DAYS FROM RECEPTION OF GOODS, THE COSTUMER MUST RETURN TO SENDER BY COURIER, THE PRODUCT RELATIVELY FOR WHICH WANT EXERCISE THE RIGHT OF WITHDRAWAL, COMPLETE OF POSSIBLE RECEIVED SALES AS PROOF OF PURCHASE.

REFUNDS:
WITHIN THIRTY DAYS AFTER RECEIPT OF NOTICE IN WHICH THE CUSTOMER EXPRESSES A WISH TO EXERCISE THEIR RIGHT OF WITHDRAWAL, WE WILL REFUND BY BANK TRANSFER. THE ABOVE REFERS ONLY REFUND THE PRICE OF THE PRODUCT WHILE THE COSTS OF SHIPPING AND DELIVERY ARE NOT ELIGIBLE FOR REIMBURSEMENT, AND THEREFORE ARE BORNE BY THE CUSTOMER. CAUTION: FOR ALL PRODUCTS, PACKAGING AND MATERIALS MUST BE RETURNED FULLY INTECT AS THE SOURCE. OTHERWISE, YOU CAN NOT RETURN THE PRODUCTS.